- How can I access the self registration portal?
You can access the portal here: prepaidselfreg.m1.com.sg. To get the best experience, try registering your new SIM on your mobile phone
- Do I need internet connection to access the self-registration link?
Yes, internet connection is required to access the self-registration link.
- How soon must I register the SIM card?
SIM must be registered within 7 days from and including the date of purchase, or you will no longer be able to register and use the SIM.
- Will the card be activated immediately upon successful self-registration?
Yes, the card will be activated immediately.
- How many cards can I register?
Each customer can register up to 3 Prepaid SIM across all operators.
- What do I do if it shows that my SIM limit is reached?
Please de-register one of your prepaid lines and register again.
- Where do I go to for deregistration of cards?
For Prepaid SIM from other operators, please contact them for more information
For M1 Prepaid SIM, you can visit any M1 Shops for de-registration from Mon-Fri, 11am-5pm
- How long will the port-in process take?
The entire port-in process will take up to 3 working days and you will receive SMS notification on the status.
- What should I do if I am unable to locate my Nationality under Passport?
Please proceed to the following M1 Shop during the stipulated timings for manual registration- M1 Shop Peranakan Place and Bugis
- 11am – 8pm